1. About This Policy
This policy explains what personal information LOL44 collects, how we use it, who we share it with and how you can contact us about your information.
It covers our website, account services, payments, games, promotions and customer support.
LOL44 is for users aged 18 or older. If you believe someone under 18 has provided personal information, contact Live Chat.
2. Information We Collect
Depending on how you use LOL44, we collect:
- Account details: Your mobile number, display name, account ID and registration details.
- Payment information: Payment details you provide, deposit and withdrawal amounts, transaction IDs, payment status and receipts.
- Gaming activity: Games played, bets, stakes, winnings, balances and session records.
- Rewards activity: Bonuses, Free Spins, cashback, referral records and mission progress.
- Device and usage information: IP address, device type, browser, language settings, login activity and pages visited.
- Communications: Messages, attachments and other information you share with customer support.
We also collect other contact details, such as an email address, if you provide them.
Game and payment providers may send us records needed to update your balance, settle bets or confirm payments.
3. How We Use Your Information
We use your information to:
- Create, manage and secure your account.
- Verify your mobile number and help you reset your password.
- Process deposits, withdrawals and bets.
- Calculate and credit eligible rewards.
- Respond to questions and resolve disputes.
- Detects duplicate accounts, fraud, cheating and payment misuse.
- Understand how people use LOL44 and improve our services.
- Send account updates and promotional messages where permitted.
- Meet applicable legal obligations and handle legal claims.
4. When We Share Information
We share relevant information with service providers that help us operate LOL44, including:
- Payment providers that process deposits and withdrawals.
- Game providers that deliver games and settle bets.
- Technology providers that support hosting, security and customer support.
- Analytics or marketing providers, where we use those services.
We limit sharing to information needed for the relevant purpose.
We may also disclose information where applicable law requires it, to respond to a valid legal request, or to investigate fraud and protect our users and services.
If the business changes ownership, relevant information may transfer to the successor operator. We will explain any material change to how that information will be used.
5. Cookies and Tracking Technologies
LOL44 uses cookies and similar technologies to support login sessions, remember preferences, protect accounts and understand website activity.
Where we use optional analytics or advertising technologies, we will explain their purposes and request consent where required.
You can manage cookies through your browser settings. Blocking necessary cookies may affect login and other website functions.
6. Promotional Messages
LOL44 may send promotional messages according to your preferences and any applicable consent requirements.
You can use the unsubscribe option provided in a message or contact Live Chat to request that we stop promotional messages.
You may still receive messages needed to manage your account, payments or security.
7. How We Protect Information
We use access controls and other security measures to protect personal information against unauthorised access, misuse, loss and disclosure.
Staff and service providers should access personal information only when they need it for their work.
Keep your password and OTP private. Contact Live Chat immediately if you suspect someone has accessed your account without permission.
No online system can guarantee complete security.
8. How Long We Keep Information
We keep personal information for as long as needed to operate your account, process transactions, resolve disputes, prevent fraud and meet applicable legal obligations.
Closing your account does not automatically delete every record. We may need to retain certain payment, betting or security records.
When information is no longer needed, we delete or anonymise it.
9. Your Choices and Requests
Contact Live Chat if you want to:
- Ask what personal information we hold about you.
- Request a copy of your information.
- Correct inaccurate or outdated information.
- Request deletion of information we no longer need.
- Change your promotional preferences.
- Withdraw consent where we rely on it.
Depending on applicable law, you may also have rights to object to or restrict certain processing, or request a transferable copy of your information.
We may use your registered mobile number or account details to confirm that a request comes from you.
Some requests may be limited by records we need to retain or other applicable obligations. We will explain any relevant limits when responding.
10. Processing Outside Bangladesh
Our service providers may process or store information outside Bangladesh.
Where this happens, we take steps to protect the information and meet applicable requirements for international transfers.
11. Third-Party Websites
LOL44 may link to payment services, social media channels or other third-party websites.
Those services manage information under their own privacy policies. Read their policies before providing personal information.
12. Policy Updates
We may update this policy when our services or information practices change.
We will publish the revised policy and its effective date on this page. Where required, we will notify you of material changes or request fresh consent.
13. Contact Us
For privacy questions, information requests or complaints, contact our 24/7 Live Chat or email [email protected].
Explain your request and provide your member details so we can help. Never share your password or OTP.